You have up to 30 days from the shipment date to return merchandise. All items must be unused and in sellable condition. You may receive a refund, replacement or store credit. Items purchased from our retail store must be returned to a retail store location. If you have any questions, please contact us at firstname.lastname@example.org.
Clothing must be unused, unwashed, and in sellable condition with all tags attached. Shoes must not be worn and must include original undamaged packaging. We recommend that you walk around on carpet to see if shoes fit. If they don't fit, the bottoms won't be dirty and you can send them back. Sunglasses must have no scratches and be in sellable condition. Videos, DVD's and CD's must be unopened and in original packaging.
All products must be returned in sellable condition. Skateboards must be unused and in sellable condition. Once a deck and / or wheels have been used they are non-returnable. Surfboards are final sale. Any claim for defective skateboards and surfboards will be handled on a case by case basis.
What happens if I received damaged or incorrect merchandise?
If we shipped you an item that was wrong or damaged, we will gladly issue a call tag or refund your prepaid return shipping charge. Otherwise all returns must be returned pre-paid. We suggest you return your merchandise via UPS, Federal Express or USPS Priority Mail with Delivery Confirmation.
Shipping to your home or business address.
We know that you are excited to get your new gear soon, and we want you to get it to you as soon as possible, so help us out and take your time entering in your correct address. Double check your address information so that we do not ship your product to the wrong spot. Any items shipped to the wrong address will not be refunded or exchanged.
Taking care of your new gear.
When your new gear shows up in your hands, take the time to inspect it, we make sure all of our product is free of defects or damages before we ship them to you.
For clothing, read the washing and care instructions from the manufacturer carefully.
For wetsuits, always soak and rinse your wetsuit in fresh water after every use. Soak your wetsuit in wetsuit wash to keep it from getting a funky smell, and hang dry your wetsuit by draping it over a heavy duty hanger and let it dry in the shade and NOT in direct sunlight.
To return products to Dive N' Surf:
- Send us an email at email@example.com.
- For your protection, we suggest you return your merchandise via UPS, Federal Express or USPS Priority Mail with Delivery Confirmation.
- Ship to:
Dive N' Surf
Attn: Dive N' Surf Returns
504 North Broadway
Redondo Beach CA, 90266
- Include your invoice, the product you would like to send back, and the reason for your return.
- When we receive the product we will issue a refund or exchange the item at your request.